Refund policy
Decided before anyone pays.
A refund policy is a promise, so it is not published until it is final.
Draft, not yet in force. This page is published for review before launch. It becomes the operative policy on the day the kit goes on sale, and the date will be shown here.
The refund window
Refund terms are being decided and will be published here before the kit goes on sale. The decision covers the window, what counts as a valid reason, and how a refund is requested.
Until a policy is published, no purchase is accepted, so no refund terms apply.
How to ask
When the policy is live, this section will give the exact steps and the address to write to. Refunds will be handled through the same payment provider used at checkout.